Privacy Policy

Privacy Policy

     
(1) The company S.C. “SHIPCARE SERVICES” S.R.L. is a personal data operator under EU Regulation 2016/679 (GDPR), has its registered office in Constanta, 6A Puskin Street, Tax Code RO22294853, registered in Trade Register with no. J13/2813/2007, telephone +40-722-200497 /+40-722-704493, email: office@shipcare.ro, hereinafter called shipcare.ro
 
(2) The contact details of the Data Protection Officer are +40-722-200497 /+40-722-704493, office@shipcare.ro.
                                                                                                       
(3) The purpose of collecting personal data is the delivery of shipcare.ro services (with all related activities such as communication, employment), customer service and shipcare.ro owned marketing activities;
 
   
The legal bases for data processing are:  
  1. - Contract execution and the preliminary steps for the contract conclusion (art. 6(1) b GDPR) - for data collected through the order form or data received as a result of customer services;
  2. - Legal obligation (art. 6(1) c GDPR) for necessary invoicing data;        
  3. - Consent (art. (1) c GDPR) for marketing data used for site visitors
  4. - The legitimate interest (art 6(1) f GDPR) for marketing data used for current clients (according to the law - art. 506/2004, art 12 (2)) of shipcare.ro, security of the website (art. 49  GDPR) and internal data used to optimize shipcare.ro (anonymized or pseudonymized, as appropriate)                                                                                                      

     
(4) Shipcare.ro collects personal data form users in three ways:  
  1. - Directly from the users
  2. - Traffic data from the user’s browser
  3. - Through cookies 

     
a. Data collected from direct sources
 
a1. Whenever you access the assistance services you shall be asked for an email address or a telephone number. We reserve the right to record any communication with our clients within the scope of improving our services. We will inform you from the very beginning the conversation may be registered.
 
Data is stored for a period of 3 months in order to resolve your request.
This data is used, for example, in order to contact you to resolve a complaint or a request.
a2. When you're seeking employment - We're using the personal data included in the application forms for the normal selection and recruitment process of the crewing personnel.  The categories of processed data are: “personal data” - identifiable personal information about applicants / candidates, such as: full name, date of birth, telephone number, email address, home address, nationality, personal identification number, passport number, the seaman’s license, the certificate of competences, the licenses, the courses, the certificates of qualification, the maritime service, the previous work experience, the letter of recommendation and other documents.
 
b. Traffic data
 
When you visit our website, regardless the device you use, our systems are collecting anonymous data such which helps us understand the users's interactions with the website, to improve our services and to ensure the website security. We are using cookie modules and external services for traffic analysis such as Google Analytics. The usage of these technologies is described in the Privacy Policy. By traffic data we understand: your computer IP address, your operating system, the navigation software, time of your visit, where you accessed the website from, visited pages, and the time you spend in the website. Like other operators, shipcare.ro you expose some information about yourself, such as IP address, the time of your visit, where you access our site, the pages you visit. shipcare.ro like others operators is recording this data for a limited period of time. This data is exclusively used by shipcare.ro to improve the site and services, but also to ensure the security of the site. The data is stored for a period of time for the highlighted purpose in the table below:
   
DomainCookie nameCookie typePurposeDuration (days)
shipcare.roShipCare.roFirst partyWebsite operation730
.doubleclick.netDouble ClickThird partyTraffic analysis + Marketing387
.google.com google.roGoogle AnalyticsThird partyTraffic analysis183
 
 
Users who do not wish to use third-party cookies may access browser settings to delete or block them:

From browser settings:
  1. - Internet Explorer - http://windows.microsoft.com/ro-ro/internet-explorer/delete-manage-cookies
  2. - Mozilla Firefox - http://support.mozilla.org/ro/kb/cookie-urile
  3. - Google Chrome - http://support.google.com/chrome/bin/answer.py?hl=ro&answer=95647
  4. - Safari - https://support.apple.com/kb/PH19214?viewlocale=ro_RO&locale=en_Us
Or

Browser plug-ins to block third-party cookies like UBlock, Ghostery, adBlock , privacy Badger
 
(5) Personal data can be transmitted to third parties within the declared purposes as stated below:
 
Type of dataRecipientPurpose
full name, date of birth, telephone number, email address, home address, nationality, personal identification number, passport number, the seaman’s license, the certificate of competences, the licenses, the courses, the certificates of qualification, the maritime service, the previous work experienceShipownersemployment
Data from the employment contract full name, date of birth, telephone number, email address, home address, nationality, personal identification number, seaman's license number)Medical CentersMedical check-ups
 
 
Data from the employment contract full name, date of birth, telephone number, email address, home address, nationality, personal identification number, seaman's license number)Professional Training CentersTrainings
Data from the employment contract full name, date of birth, telephone number, email address, home address, nationality, personal identification number, seaman's license number)AgentsVisas and other travel approvals
Data from the employment contract full name, date of birth, telephone number, email address, home address, nationality, personal identification number, seaman's license number)Insurance brokersInsurance
Name, contact infoProtection equipment suppliersProtection equipment orders
Data from the employment contractRomanian Naval AuthorityCrewing
Data from the application formWebsite technical supportWebsite security
Data from the employment contractAccounting servicesFiscal Provisions

(6) All our representatives and partners are residing in the EU, and those of US are enrolled in the United States - European Union Privacy Shield Program.

(7) According to law, the following rights are recognized  as data subject
  1. - Right of access - you can obtain from us confirmation that we are processing your data, as well as information on the specific of process
  2. - Right to correct the data- you can ask us to modify incorrect data, or to fill in the data that are incomplete.
  3. - Right to erase - you can ask us to erase your data when:  (i) these are no longer necessary for the purpose we collected and we process; (ii) you have withdrawn your consent for processing of personal data and we  can no longer process them on other  legal grounds; (iii) the data are processed contrary to the law; (iv) the data must be erased according to the relevant legislation.
  4. - Withdrawal of consent and the opposition right - you can always withdraw your consent for processing personal data. Also, you can disagree with processing for marketing purposes, including profiling for this purpose, and the process based on a legitimate interest of the company, for reasons related to your specific situation.
  5. - Restraining -  under certain conditions you may request restriction of processing your personal data
  6. - Right to data portability - as far as we process your data by automatic ways, you can ask us, under the law, to provide the data in a structured form, frequently used and be read automatically. At your request, we can transmit your data to another company if it’s technically possible.
  7. - The right to file a  complaint at a supervisory authority - you have the right to submit a complaint at a supervisory authority for personal data processing in case you consider that your right has been violated, or to file an action in court:
National Supervisory Authority for Personal Data Processing from Romania, Bd G-ral. Gheorghe Magheru, 28-30, Sector 1, zip code 010336, Bucharest, Romania anspdcp@dataprotection.ro For exercising your right, you can address by email through a request at office@shipcare.ro According to GDPR we have the obligation to respond at your request, within a maximum of 30 days.

(8)We do not use automatic decision-making processes or profiling with legal effects or that affect you in a similar way on the shipcare.ro website. We use profiling systems of users on the website shipcare.ro for personalized commercial communication, for offers sent through the site, push notification, email or SMS, as appropriate.

We will move to a new location:

STARTING WITH 1 MAY 2014 OUR OFFICE WILL MOVE TO 6A ALEXANDRU PUSKIN, CONSTANTA

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